GroupSave Tickets

Question 1

Changes

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Answer

If you need to change your travel time or ticket class, you can pay the difference between your current ticket and the new ticket.

In many cases, if your travel remains within the valid times for your ticket, no additional fare is required.

If you need to change the travel date, or travel route, you may need to buy a new ticket and apply for a refund for the original one.

The refund and change fees for tickets vary based on the ticket value.

For tickets valued up to £1.99, there is no fee.

For tickets valued between £2.00 and £4.99, there is a £0.99 fee.

Tickets valued between £5.00 and £9.99 pay a £2.50 fee

While tickets valued between £10.00 and £14.99 have a £6.00 fee.

For tickets valued over £15.00, there is a £10.00 fee.

Question 2

Refunds

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Answer

It can be refunded, but it needs to pay a certain fee (specifically the same as the change fee).

For Off-Peak and Super Off-Peak train tickets, if you decide not to use your ticket, you can request a refund on TrainPal within 28 days of its expiration. An admin fee of up to £5 may apply.

To cancel your tickets:
Step 1: Download the TrainPal App
Step 2: Log in or sign in with your order's contact email
Step 3: Agree to import tickets in "My Tickets"
Step 4: Find your bookings in "My Tickets"
Step 5: Select "Refund"

Question 3

Seat Reservations

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Answer

Seat reservations on UK trains allow passengers to secure a specific seat for their journey, ensuring comfort and peace of mind. While not always mandatory, they are recommended during peak times or for long-distance travel to guarantee a seat. Reservations can typically be made at the time of ticket purchase.

Question 4

How do I buy GroupSave Train Tickets?

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Answer

You can purchase GroupSave Train Tickets on TrainPal:

1.Enter your origin, destination, travel date, and approximate travel time on a UK route. Remember, GroupSave discounts are typically available only on Off-Peak fares and times.

2.Select between 3 and 9 passengers for your journey.

3.Tap "Find cheap tickets".

4.If GroupSave is available, a pop-up message will appear saying "Get 1/3 off on this trip with GroupSave".

5.Tap "Apply discount" to view the new, cheaper ticket options.

6.You will now see the discounted prices for all eligible journeys in your search.

Question 5

How many people are needed for GroupSave tickets?

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Answer

GroupSave tickets are available for groups of three to nine passengers.

Question 6

Are GroupSave tickets cheaper?

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Answer

Yes, GroupSave tickets are generally cheaper compared to individual tickets for the same journey. As long as the group size meets the requirements, everyone can enjoy a 1/3 discount.

Question 7

Can I buy GroupSave tickets at the station?

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Answer

Yes, GroupSave tickets can usually be purchased at the ticket office.

Question 8

How do GroupSave tickets work?

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Answer

GroupSave tickets provide a discount for groups traveling together during off-peak times.

Question 9

Do we have to travel together on a GroupSave ticket?

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Answer

Yes, when you purchase a GroupSave ticket, it is generally expected that all members of the group will travel together on the same train and at the same time.